Consumers want to get things done at their convenience—dictating the "when, 在哪里以及如何与组织进行沟通. 他们想要个性化的力量, 连续, context-aware dialogues across all self-service messaging channels and interactions.
Deliver Powerful Business Benefits with 联系 Center Self-service
From AI-powered interactive text response solutions such as Facebook Messenger or 短信 chatbots, to fully integrated mobile solutions — contact centers today can offer digital, self-service omnichannel经验s that leverage the latest generation of natural language understanding (NLU) technologies and smartphone capabilities.
Deploy chatbots and intelligent assistants for channels like voice, 短信, 社会信息, 网络聊天和移动网络.
Leverage the power of natural language understanding (NLU) to make text-based automated interactions intuitive, 灵活和会话.
Turn one-way proactive notifications into two-way conversations, through the customers preferred channel so they may take immediate action.
Traditional IVR with added Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities tailored to your business needs.
联系 Center Omnichannel Self-Service is the Foundation of Customer Engagement
“I looked at all the major gamification providers and Alvaria Motivate was by far the best solution we found in the market. Their product is the most feature robust and they totally understand the call center industry.”
Matt Coffey, General Manager, Technical Projects, Sekure商业解决方案