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用最强大的力量优化你的员工参与度和客户互动,这是前所未有的, flexible set of solutions available. 让你的代理人的工作更有效、更容易、更有回报——同时以各种方式取悦客户 that keep them coming back. “入站”和“出站”甚至还不足以描述它——这是未来员工和客户如何以增加利润和改变业务的方式互动.

Imagine having it all, just the way you want it

每个拥有呼叫中心的企业都有独特的客户体验和劳动力优化需求. Our solutions adapt to your business structure, technology requirements and workflows, not the other way around.

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Choice

Run Alvaria solutions on premise, 在云计算或作为一种混合技术——这是十大买球平台排行榜链接在竞争中脱颖而出的地方. Tailor them specifically to your workflows, protocols and requirements down to the most minute details. 即使在规模上,在成千上万的代理商中,也没有两家企业是完全相同的. 阿尔瓦里亚给了你选择的权力,因为一种方式永远不能适合所有人.

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Control

Worried about giving up control when you move into the cloud? With Alvaria, you choose which updates to accept and when, with a dedicated sandbox environment to test before you go live. 您甚至可以让不同的代理和/或部门同时在不同的版本上运行. No one else gives you this level of control.

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Compliance

Regulatory requirements are constantly changing, with penalties for noncompliance getting steeper all the time. 阿尔瓦里亚为十大买球平台排行榜链接的每一个解决方案都建立了严格的合规标准,所以 you can focus on what matters most — creating great customer experiences.

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Customer Loyalty

90%的消费者认为客户服务是赢得品牌忠诚度的重要因素. Alvaria gives you the tools to create lifetime loyalty through consistently outstanding customer experiences.

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Public cloud Private cloud On-premises
Workforce Engagement Management WEM Suite
Mobile
Apps
Workforce
Employee Experience
Insights &
Analytics
Workforce Insights
Engagement Analytics
Customer Insights
Customer
Experience
CX Suite
Voice
Agent
Omni
Agent
Automated
Agent
Compliant
Outreach
Fraud
Detection

Alvaria CX套房:客户体验,提升到新的高度

始终如一地为客户提供卓越的体验,让客户成为终身的品牌倡导者. With intuitive functionality, 行业领先的高可用性和无与伦比的灵活性和可伸缩性, the Alvaria CX Suite is the contact center solution that performs at scale.

 

Secure & Dependable

十大买球平台排行榜链接的平台使用行业领先的安全协议,并为高可用性进行了优化, 所以你可以依靠Alvaria来促进杰出的客户互动,每一天的每一个小时.

Omnichannel

Whether it’s chat, email, text, voice, or any other communication channel, Alvaria允许您优化您的传入和传出通信,以匹配您的客户的偏好.

Scalable & Flexible

Modular and highly scalable, Alvaria呼叫中心解决方案的构建是为了与您的业务一起成长和适应.

Intuitive

Built for ease of use with a minimal learning curve, 这样你的代理商就可以把注意力集中在提供优质的客户服务上, not on navigating a complicated software interface.

Alvaria Cloud—the
best of both worlds.

Alvaria Cloud将十大买球平台排行榜链接的CX套件和WEM套件组合成一个完整的云解决方案. It’s the most powerful, flexible solution available.

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Contact Alvaria Today

与一位代表交谈,了解阿尔瓦里亚如何通过卓越的客户体验帮助您创造终身忠诚.